FAQ

General Questions

 

Where are you located?

We are located in Sydney, New South Wales.

Is everything handmade?

We try and make as many of our products as possible and try and test various fabrics and other items to bring high quality products to our customers. 

Handmade items include; Scrunchies, Keyrings, Lanyards, Baby items - bibs, burp cloths, teethers and blankets, with a selection of our headbands being handmade.

We do not make our Hairclaws and some of our headbands.

If you want clarification on any products, please contact us.

I've seen other items at markets, is everything available online?

Due to the large number of items we make and varying fabric and supplies we source, we are unable to have all of our designs available online. Please contact us through the page or social media if you are after anything specific.

 

Orders / Shipping

Where do you ship?

We ship Australia wide using Australia post. Flat rate shipping is $10 and free when your order totals $90+. Express shipping is also available for $15.

Can we pick up locally or at markets?

We are happy to hold orders for collection at markets or deliver for free within local areas. Please contact us prior to placing your order to discuss what we can do and we can offer alternative shipping options at checkout for you.

How long does shipping take?

All our orders are shipped with Australia Post.

Flat rate shipping - please allow up to 14 days business days.

Express Shipping - please allow up to 7 business days.

During peak holiday periods there may be some delays to delivery times. All orders will come with tracking but please contact us if there are any issues.

 

Visit our Customer Care page for more info regarding returns and items specifics.